Best for detailed briefs, attachments such as a school report screenshot, or longer questions where the family wants the message in writing.
Replies usually within one working day.
IBGramSelect Location
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Student & Parent Support
How can we help
your IB or IGCSE journey?
Whether you are a family looking for the right IB or IGCSE tutor fit, a returning student planning final exam revision, or an educator interested in working with IB Gram — the advisor team is here to listen and reply with a calm, useful next step.
Our Location
Registered Address
Ajay Vatsyayan classes, behind Big Basket,
Sarswati Kunj II, Wazirabad, Sector 52,
Gurugram, Haryana 122003
Reaching the IB Gram team
How most families start the conversation
If the family already knows what they need, the contact form is the fastest way to start. If the family is still trying to name the problem — a tough Diploma Higher Level subject, an MYP4 report that does not add up, a sudden IGCSE mock result — that is fine too. The advisor team is used to messages that begin with ‘we are not even sure what to ask first’. Helping families think clearly about IB or IGCSE choices is the part of the work that most matters; the tutor introduction comes next.
Every message goes to a human first. There is no instant chatbot, no auto-shortlist email and no aggressive sales sequence. The advisor team reads the brief, confirms the scope and only then begins narrowing tutor profiles. The goal of this page is to make that first step easy, transparent and free of pressure — so the family ends the day with one calm next step, not a noisy inbox.
Choose the channel that suits you
Email, phone or WhatsApp — what each one is best for
Phone
Best for short, time-sensitive questions during normal working hours and when the family wants to talk before sharing details in writing.
Quickest during 10am to 7pm IST, Monday to Saturday.
Best for quick exchanges, sharing a screenshot of the school timetable, or confirming a callback slot without writing a full email.
Active most evenings; long requests still move to email or a call.
Writing a useful brief
What to include so the first reply is useful
A short message with the right details usually saves two or three back-and-forth replies. None of the items below are mandatory — share whatever feels comfortable and we will ask if anything important is missing.
City and area — useful even if the family prefers online, because area shapes timing windows and mode practicality.
Curriculum and stage — IB PYP, MYP or DP, or Cambridge IGCSE / Pearson Edexcel International GCSE with board where known.
Subjects of concern, plus current marks, target grade or the next assessment date.
Preferred tutoring mode — home, online or hybrid — and the weekday or weekend slots that realistically work.
Any constraints that matter — travel, screen time, school deadlines, mock window, sibling schedule, language preference.
What happens after you hit send
From message to a calm, well-matched tutor
- 1
We read the brief carefully
Every message is read by the advisor team before any tutor is contacted. If the brief is missing one important detail, we ask before sending a shortlist.
- 2
We confirm scope and timing
A short reply (email, WhatsApp or call) confirms what we have understood, where availability looks strong, and what is realistic in the requested timeline.
- 3
We share a small shortlist
Two or three tutor profiles — not a long list — with honest notes on subject fit, programme experience, mode and current availability. Families review before committing.
- 4
Trial sessions, then weekly rhythm
The first one or two sessions are diagnostic. Tutor, parent and student then agree the weekly plan and a short review cadence so progress stays visible.
How we treat your message
The quiet rules that shape every reply
- We do not call families repeatedly after a single message. One reply, one follow-up if needed, then we leave the inbox open.
- We do not share family contact details with tutors until the family has reviewed and shortlisted a profile.
- We do not invent tutor names, fake qualifications, fake guarantees, fake awards or fake exam results in any conversation.
- Pricing is shared after the discovery conversation, per tutor profile, with travel or weekend-slot variations explained up front.
From the IB Gram blog
Useful reading before you write your first message
What to write in your first message to a tutoring platform
The short version of a parent brief — what to include, what is safe to leave out, and how to set expectations on response time without sounding curt.
May 20264 min read
Why a small tutor shortlist beats a long search result
The decision logic IB Gram uses when narrowing two or three tutor profiles per family — and why this approach is calmer for everyone.
May 20265 min read
Talking to a tutor for the first time — what to ask, what to skip
Practical questions for the first call, and the few topics that are better left for after a diagnostic session has actually happened.
May 20266 min read
Frequently asked questions
Questions parents ask before sending the first message
How fast does IB Gram respond to a contact form message?
Most messages receive a first response within one working day. Faster replies are usual on WhatsApp during evening hours. When mock windows or exam weeks are close, we prioritise time-sensitive briefs.
Do I need to choose a tutor before contacting you?
No. Many families contact us before browsing profiles. The advisor team uses the brief to shortlist two or three tutors so families do not have to compare the entire directory by themselves.
Will I be charged for the first conversation?
No. The initial advisor conversation is free. Pricing is shared only after we understand subject, programme stage, mode and timing — and once a tutor shortlist is being prepared.
Can I contact IB Gram on behalf of a family member?
Yes. Many initial messages come from a parent, grandparent, school admissions team or a returning student. We respond to whoever is most active on the inbox and confirm the primary contact later.
Is the IB Gram WhatsApp number safe to share with my teenager?
The WhatsApp line is monitored by the advisor team during working hours. Students may use it for quick exam-related questions; longer conversations and pricing are kept on calls or email with the parent.
What if I am a tutor applying to join the platform?
Tutor applications use the same contact form. Select ‘Tutor application’ in the dropdown and share your subjects, programme experience (IB PYP / MYP / DP or Cambridge IGCSE / Edexcel International GCSE), preferred mode, location and current availability. A platform coordinator follows up separately from the family-facing advisor team.
Where is IB Gram based?
IB Gram is registered in Gurugram, Haryana. Family-facing matching is national and online-led, with stronger in-person availability across Gurugram, Delhi, Noida, Mumbai and Bangalore. Gurugram is the canonical city name; Gurgaon is the natural alias many families still use.
Is IB Gram officially affiliated with any school, board or government body?
No. IB Gram is an independent tutoring platform. Board names, school names and programme descriptions are used only to describe context, not to imply any official endorsement or affiliation.
Ready when you are
Send a short message with city, programme stage and subject — we will reply with the next clear step.